Razinsoft
Razinsoft

Regular Licenses & Extended License Support Policy

At RazinSoft, we are committed to providing excellent support to our customers. When you purchase software source code from us on CodeCanyon with an Extended License, you receive 6 Months of Free Technical Support starting from the purchase date.

Regular License Support Policy

  • Support Not Included: Support services are not included with the Regular License.
  • Documentation and Source Code: The Regular License includes complete documentation and the product's full source code.
  • Issue Resolution: Bug fixes and issue resolution are provided, but only for existing features.
  • Limited Communication Channels: Support via Skype or WhatsApp is unavailable under the Regular License. Additional fees may apply.
  • Premium Support: Purchase an Extended License to access premium support services.

Extended License Support Policy

Recommended
Support Guidelines
  • Free Support: Available for 6 months from the purchase date.
  • After the Free Period: If your support period has expired, you can extend it by purchasing a support extension from RazinSoft (additional fees apply).
What Support Covers
  • Technical issue resolution for the purchased source code.
  • Not Included: Customization, development, or consulting services.
Installation for Extended License
  • Technical issue resolution for the purchased source code.
  • Not Included: Customization, development, or consulting services.
App Store & Play Store Upload:

Uploading apps is not included in the Extended License. If you need this service Upload fees: $150 for new developer accounts, $100 for existing accounts. Customers must provide the developer account details for uploads.

Additional Services:

Any requests outside technical issue resolution will require additional fees. If you have questions or need assistance, please contact us through our support portal or submit a support ticket.

Thank you for choosing RazinSoft. We’re here to support you every step of the way.

Note: What we promise or commit under the regular license is guaranteed to be provided with the product.

This policy ensures clarity and helps you choose the right license for your needs.Thank You.